FAQ
Everything you need to know
The details behind a MaltaBest booking, from licences and insurance to taking the car across to Gozo. Still stuck? Our booking team is one message away.
Booking & requirements
What you need, how to book and pay, and how airport pickup works.
What do I need to hire a car in Malta?
A valid driving licence (EU licences and most international licences are fine), a passport or ID card, a credit or debit card to pay for the booking online, and a card in the main driver's name for the deposit held at pick-up. Drivers should be 21 or over — under-25s pay a small young-driver supplement.
When do I pay for the car?
When you book. The rental is paid in full online by card on Stripe's secure page, so there's nothing more to pay for it at the desk. The refundable deposit is separate: it's held on a card in the main driver's name at pick-up and released when the car comes back.
Can I cancel or change my booking?
Bookings are non-refundable: there's no refund if you cancel, shorten the rental or don't collect the car. To change the dates, the car class or the driver details, reply to your confirmation email or call us. Changes are subject to availability and may change the price. If a car of the class you booked can't be provided, you get the nearest available alternative or a full refund.
How does airport pickup work?
Pickup is at Park East, at Malta International Airport: out of arrivals, turn right and straight on for a few minutes. Send us your flight number and delays are tracked so you don't have to.
Driving in Malta & Gozo
Local roads, the Gozo ferry and getting around the islands.
Which side of the road does Malta drive on?
The left, like the UK: all the cars on offer are right-hand drive. Most visitors are comfortable within ten minutes, and automatics make it even easier.
Can I take the car to Gozo?
Absolutely. Take the Ċirkewwa–Mġarr ferry with the car, or collect a car in Victoria instead. Just mention Gozo when you book.
Insurance, fuel & cover
What's included, excess options and the fuel policy.
Is insurance really included?
Yes — every hire comes with full comprehensive cover. You can reduce the excess to zero at checkout if you want total peace of mind.
What's the fuel policy?
Full-to-full — you get a full tank and bring it back full. No prepaid-fuel games, no refuelling 'service charges'.
Still have questions?
Can't find your answer here? Send our booking team a message and we'll come straight back to you.
Contact us